Writing business letter

Powitanie

• Dear Mr Hill
• Dear Ms Ender
• Dear Sir
• Dear Sirs
• Dear Madam
• Dear Sir or Madam

Zaczynamy

• I am writing to inform you that ... / to tell you about ... to confirm ...
  to request ...
  to enquire about ...
  
• I am contacting you for the following reason.
• I received your address from ... and would like to ...
• Having seen your advertisement in ... , I would like to ...
• I recently read/heard about . . . and would like to know . . .

Odnosimy się do ostatniego listu/spotkania …

• Thank you for your letter of September 25 ...
• Thank you for contacting me/us.
• Thank you for your letter regarding ...
• It was a pleasure meeting you in London last week.
• I enjoyed having lunch with you last month in London.
• I would just like to confirm the main points we discussed on Tuesday . . .
• With reference to our telephone conversation yesterday ...
• In reply to your request ...

Składamy prośbę

• We would appreciate it if you would ...
• I would be grateful if you could...
• Could you please send me . . .
• Could you possibly tell us/let us have...
• In addition, I would like to receive ...
• It would be helpful if you could send us ...
• I am interested in (obtaining/receiving...)
• I would appreciate your immediate attention to this matter.
• Please let me know what action you propose to take.

Oferujemy pomoc

• Would you like me/us to ...
• We are willing to ...
• Our company would be pleased to ...
• We would be happy to ...

Przekazujemy dobre wiadomości

• We are pleased to announce that ...
• I am delighted to inform you that ...

Przekazujemy złe wiadmości

• We regret to inform you that ...
• Unfortunately we cannot/we are unable to ...
• After careful consideration we have decided not to ...

Skargi/reklamacje

• I am writing to complain about ...
• We regret to inform you that ...
• I am writing to express my dissatisfaction with ...

Przepraszamy

• I would like to apologize for ...
• Once again, I apologise for any inconvenience.
• We are sorry for the delay in replying ...

Zamówienia

• We are pleased to place an order with your company for ...
• We would like to cancel our order n°...
• I am pleased to acknowledge receipt of your order n°...
• Your order will be processed as quickly as possible.
• Unfortunately these articles are no longer available/are out of stock.
• We can guarantee delivery before ...
• Please confirm receipt of our order.

Ceny/Koszty/Płatności

• Please send us your price list.
• Please send payment as soon as possible.
• Our records show that we have not yet received payment of ...
• You will find enclosed our most recent catalogue and price list.
• Our terms of payment are as follows : ...

Załączanie dokumentów

• I am enclosing ...
• You will find enclosed ...
• Please find enclosed ...

Uwagi końcowe

• If we can be of any further assistance, please let me/us know.
• If I can help in any way, please do not hesitate to contact me/us.
• If you require more information ...
• For further details ...
• Thank you for your help.
• We hope you are happy with this arrangement.
• We look forward to a successful working relationship in the future.
• We would be (very) pleased to do business with your company.
• I would be happy to have an opportunity to work with your firm.

Kończymy

• I look forward to seeing you next week.
• Looking forward to hearing from you
• I look forward to meeting you.
• I would appreciate a reply at your earliest convenience.

I jeszcze dopisujemy na sam koniec …

• Sincerely, }
• Yours sincerely, } (w korespondencji z klientami; formalnie)
• Sincerely yours, }
• Regards, (piszemy jeśli znamy kogoś bardzo dobrze i jesteśmy z nim w koleżeńskich kontaktach; nieformalnie)